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Phone & Live Support:
Monday - Friday 9am-5pm EST

Email Support:
24/7/365
Most Support request resolved within 12 hours from start to finish.

Toll Free: 877-726-4761
Fax: 877-726-4761



Introduction
This manual will assist you in setting up and managing your account. In many cases you will be directed by our Technical Support Representatives to review various articles in this help area. To assist you in navigating these helps you can utilize the links located below.


How To Get Help

There are 3 ways for you to request technical support: Help Desk, Live Support and by Phone. We recommend submitting your request through the Help Desk, because it is easier for the support team to track your request and make sure that it is resolved in a timely manner.

 

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GETTING STARTED
TROUBLESHOOTING TIPS DOMAIN QUESTIONS
» Getting Started
» Marketing Your Website
» Uploading Your Website
» Micorsoft FrontPage
» Dreamweaver
» FTP Services
 
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BILLING QUESTIONS
EMAIL QUESTIONS
RESOURCES & DOWNLOADS
»SpamVault (PremiereONE)
»SpamGuard (PremiereONE)
   
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PROGRAM MANUALS Help manual links to programs used on our servers.
     
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DNS FLASH TUTORIALS
View the tutorials below for the how to's of DNS changes.
     
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FTP FLASH
TUTORIALS
EMAIL CLIENT FLASH TUTORIALS FRONTPAGE FLASH TUTORIALS
     
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RESELLER QUESTIONS ECOMMERCE QUESTIONS APPLICATION QUESTIONS
     
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SALES QUESTIONS CUSTOMER POLICIES SUPPORT QUESTIONS
»General Questions »User Policies »Emergency Information
»30 Day Money Back »Domain Policies »Network Description
»Transferring a Domain »Privacy Policies »Support Request
     
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HOSTING CONTROL PANEL
   
Control Panels
   
»Complete Manual (pdf)
»Introduction
»Account Manager
»Upgrade Control Panel
»Site Statistics
»Resource Meter
»Newsletter
»Change Password
»Billing Update
»Billing History
»Add Package
»Formmail
»SpamGuard
»Quaranteen
»PGP
»Mail Manager
»Mailing List
»SpamVault
»Anonymous FTP
»SSH
»Search Engine
»Java Servlets
»Redirect URL
»Protect Directories
»Parked
»MySQL Database Manager
»Mime
»JSP
»FTP User Account Manager
»File Manager
»Error Manager
»Cron Manager
»ASP
»Archive
»Virtual Name Servers
»Web Site Builder
»Microsoft Frontpage
»GeoTrust Quick SSL
»Secure Server

»Help Feature
»Email Support
»Phone Support
»Guestbook Manager
»Web Calendar
»Poll Manager
»Network Query Manager
»NetBuilder
»Invision PowerBoard
»Dig User's Guide
»Web Counter
»Control Panel Glossary

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