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Contact Support

Phone & Live Support:
Monday - Friday 9am-5pm EST

Email Support:
24/7/365
Most Support request resolved within 12 hours from start to finish.

Toll Free: 877-726-4761
Fax: 877-726-4761


GETTING STARTED
You decided to start a website and are ready to move forward. This is a very easy and painless process. Below you will find the schmatic for getting started.

Steps


1. Place your hosting order at http://TeamMediaOnline.com/order.html . Make sure you have made your plan selection.. You can view and compare plans at http://TeamMediaOnline.com/hosting.php .

2. New Domain or Existing? If you need a domain just follow the instructions during the order process to purchase one. Remember that Domain orders and hosting orders are independent of each other. New domain customers can skip to #4. Existing domain name holders go to #3.

3. Existing Domain Customers. This process is the most detailed one of all. There are so many domain companies, and so many different rules in changing the information that there is only one place to start...at the beginning. To get your existing domain to work with our hosting server requires one simple change. You must set your DNS (Domain Name Servers) to TeamMediaOnline.com's. Here is our information:

 
PremiereONE Hosting Plans
NS.TEAMMEDIAONLINE.COM
65.108.51.4
 
NS2.TEAMMEDIAONLINE.COM
64.176.61.242
 
Please enter the above DNS in the order show above

When you set your Domain Name to our Name Servers it will allow you to use our hosting service. In most cases ONLY the owner of the domain can make this type of change and NOT TeamMediaOnline.com. Remember, you are NOT transferring your domain to our registration service but rather you are updating the Domain Record to reflect your new web host's name servers. Click here to see how to change the DNS at your Registrar. DO NOT change your DNS until you have completed steps 4 through 6. This will help you to have a seamless transition from your existing host.

4. Once you completed the hosting order process you will receive your account information within 10 to 20 minutes. At that point you will be ready to start uploading your files via your IP address. Since your domain name will not be ready for at least 24 hours TeamMediaOnline.com provides you with a dedicated IP address so that you can begin to upload you website immediately.

5. To upload your website you have many choices. You can choose FTP, FrontPage, Dreamweaver, or many other products. You can view our knowledgebase on various methods of uploading at http://TeamMediaOnline.com/support.html . Click the Knowledgebase option. When you initially log into your account you will see a directory listing similar to the following:

yourdomain-logs
yourdomain-mail
yourdomain-secure
yourdomain-www
www

-or-

mail
public_ftp
public_html
tmp
www

DO NOT DELETE OR RENAME any of these directories. These directories are automatically setup by the system and required in order for your account to function. Deleting or renaming any of them will cause fatal errors that can only be repaired by deleting and resetting your account.

Of these directories, the www directory is the only one you will use. This is the directory where you will upload your web pages and create other subdirectories that will pertain to your web site. Your pages WILL NOT be viewable on a web browser unless they are uploaded to this directory.

When you initially enter your www directory, you will see a directory/file listing similar to the following:

cgi-bin: Where all your cgi-scripts are located (Sometime referred to as Personal cgi-bin)
stats: Location of your statistical program
index.html: The basic under construction page. This is the default page for your site. When you create a new design your first page will need to be named index.html.

Again, DO NOT DELETE OR RENAME any of the directories within this folder. These are directories created by the system and are required in order for your account to function.

As you add options from your Control Panel the system will automatically create other directories within this area. Any files created by these programs are there for a particular purpose and should not be deleted.

6. Once you have uploaded your website you will want to test it to make sure you have reference all of the images and information correctly. Typically the most common problem we see is that images don't appear on the site becasue of incorrect html coding.

7. Once you have uploaded and tested your website you can now cancel your old hosting account if applicable. This whole process can be done within a 24 hour period if followed in order.


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